Frequently Asked Questions

Product Questions

  • What is the weight rating of each chair?

    They have been load tested to hold 500 pounds per chair, 1000 pounds per frame.

  • Will I have to reinforce my counters, or cabinetry to support the chairs?

    No. The chairs are supported by a steel frame that is bolted to the floor. They are completely self-supporting and are not attached to the counters or cabinets. Although on new construction projects the bar frame can be concealed within the cabinetry.

  • What chair styles are available?

    We have many styles of wood chairs in stock which can be viewed in our photo gallery. We carry wooden chairs in oak, maple, alder, and pine. We also have metal chairs with wood or upholstered seats.

    The metal chairs are not kept in inventory and are generally drop shipped directly to your address from the chair manufacturer.

  • Are the wooden chairs sold pre-finished or unfinished?

    The wooden chairs are sold unfinished. Most customers prefer to have them stained locally to match or accent their kitchen cabinets. For an additional charge, we do offer some staining options. Please contact customer service for options on upholstered chairs.

Design Questions

  • How many Suspend-It Seating Bar Stools will fit at my counter?

    To determine the number of Suspend-It Seating Bar Stools that will fit at your counter, simply measure your counter length.

    24" counter space per chair for standard size chairs.

    Chairs next to a wall add 6".

    Chairs on 45 degree corners add 2" to 4".

    Smaller chairs (stool tops) require 2" less space per chair.

    You may subtract 2" to 4" for a chair positioned at the open end of a counter.

  • How can I be certain that the number of chairs I want will really fit?

    Fax, E-mail or mail us a layout of your kitchen counters with the measurements and we will verify or make recommendations.

  • How much countertop overhang do I need?

    15"- 16” counter overhang is recommended for maximum comfort. Overhangs as short as 9" may be accommodated.

  • Can Suspend-It Seating Bar Stools be used without replacing my existing kitchen counters?

    Yes, standard foot Suspend-It Bar Frames can be retro-fit into your existing kitchen. The bar frames are custom made to fit your existing cabinetry and counter top and are designed to simply slide into position and bolt to the floor.

  • I'm not sure my cabinets are a standard height. Will the Suspend-It Seating Bar Frames fit under my counter top?

    The Suspend-It Seating Bar Frames are custom built to your specifications and will fit under your counter top. Because they are custom made, almost any height of counter top can be accommodated.

Installation Questions

  • Are Suspend-It Seating Bar Frames and Bar Stools difficult to install?

    No. Suspend-It seating is simple and straightforward to install. You will be provided with detailed instructions with diagrams and explanations. Basically, the frames are positioned under the counters and bolted to the floor, a foot box is assembled around and over the frame work of the bar frame. After the bar frames are properly installed, simply attach the chair pivots to the arms, and then attach the chairs to the pivots.

  • Do I need to have the foot box under my Suspend-It Seating Bar Stools?

    Yes, The foot box is built to cover the support feet of a standard foot bar frame. The foot box also provides a place for the chair occupants to rest their feet.

    A foot box is not necessary with an inverted foot bar frame. When using the inverted foot bar frame, the support feet are installed under the cabinet box. However; an inverted foot bar frame can only be used in new construction, or in remodels where the cabinets will be removed and then be replaced.

    When an inverted foot bar frame is used a foot rail (not supplied by Suspend-It) of some sort is recommended for resting your feet on while seated in the Suspend-It Seating Bar Stools.

Ordering

  • How do I order?

    Ordering can be completed over the telephone, e-mail, or in-person.

    Phone: 877-530-0223

    E-mail: sales@suspendit.com

  • What forms of payment do you accept?

    We accept Cash, Check, Visa, American Express, Discover, or MasterCard.

  • How long will it take for my order to arrive?

    The Suspend-It Seating Bar Frames are custom built to your specifications. As a result, most orders normally take about two to three weeks to manufacture and ship to your location.

  • How long will it take for my order to arrive?

    The Suspend-It Seating Bar Frames are custom built to your specifications. As a result, most orders normally take about two to three weeks to manufacture and ship to your location.

  • Do you charge sales tax?

    Utah residents will be charged a 7.75% sales tax that will be added to all orders placed and shipped to addresses within the State of Utah. All orders placed and shipped outside of Utah will not be subject to Utah Sales Tax.

Shipping

  • How will my Suspend-It Seating product be shipped?

    Suspend-It Seating Bar Frames and Table Frames are generally shipped using a common carrier truck line. Products are shipped directly to the address which you provide.

  • How much will the shipping cost?

    Shipping costs are determined based on your zip code and the number of chairs you purchase.

    Shipping costs for all products that are required to ship on a common carrier truck line will be determined by the best rate quote provided by the carriers. These costs will be determined at the time your order is placed.

  • Can I pick up my order at your store?

    Yes. The Suspend-It showroom and manufacturing plant is located at: 1630 N. Beck St. Salt Lake City, Utah 84116. Please call if you need directions.